Terms & Conditions

Conditions of Stay

We look forward to welcoming you to Summerstar Tourist Parks and will make every effort to meet your requirements.  If there is an instance where we are unable to accommodate your requests, please be aware that any form of aggressive or unpleasant behaviour towards our staff will not be tolerated.

Check in / Check out Time

Holiday Homes:

Guest check-in time is 2pm.  If rooms are requested prior to check-in time, this will be accommodated, as rooms become available.

Check-out time is 10am.  If available, our staff can arrange a 12pm late departure for a $20.00 fee.

Camping Sites:

Your site is available from 12pm on your holiday start date. You will need to vacate your site by 10am on the day of your departure.

Late Arrivals

If you think you’ll arrive after 6pm on the day of your arrival, please contact the Summerstar Park directly so that we can make arrangements for you to check-in and collect your keys.

Smoking

It is illegal to smoke inside enclosed public buildings and you and other members of your party are requested to smoke only in those areas which have been clearly designated as such (this excludes any area near the playground and jumping pillows). Smoking is also strictly forbidden in all of our holiday accommodation.  A $500 cleaning fee applies if there is smoking in the holiday accommodation.

Facilities

In our swimming pools, bouncing pillows and play equipment, children under the age of 12 must be accompanied by an adult.

Please be aware that occasionally we need to close or withdraw certain facilities (e.g. for safety, maintenance or other reasons beyond our control).

Use of your Holiday Home or Site

You are required to take care of your holiday home whilst you occupy it. At the end of your holiday you must leave your holiday accommodation in a reasonable and tidy condition.

We reserve the right to enter your accommodation, at any reasonable time during your stay, in order to inspect the condition of the accommodation or without notice in the event of emergency.

Summerstar Tourist Parks do not accept any responsibility for the theft or loss of your personal possessions whilst on our parks or whilst you are in your holiday accommodation and you should take appropriate security measures to ensure against theft and or loss.

Behaviour in Summerstar Tourist Parks

Our parks are used primarily by families and we would ask that the behaviour of you and your party reflects this fact. Noisy, offensive or inappropriate behaviour or actions likely to cause harm to any other guest, members of our staff or anyone’s property at the holiday park will not be tolerated.   We reserve the right to refuse entry to and/or eject any person who, in the reasonable opinion of the management of the park, does not comply with these standards of behaviour.

All children must be properly supervised by parents or guardians throughout your holiday. We reserve the right to deny access to our facilities if, in the reasonable opinion of the management of the park, we believe that any child or children will be unduly disruptive.

Guests with specific needs

Some of our holiday homes offer specific accommodation suitable for wheelchairs or those who may have mobility difficulties. However certain accommodation and locations may not be suitable. If your party includes someone with specific requirements please let us know at the time of booking.

Visitors & Driving

Registered guests are permitted to have visitors during their stay.  All vehicles and guests must be registered with the Office reception prior to entry and park in the visitor’s carpark.  Please note that only registered guests may use the park facilities, in fairness to all our paying guests.

All visitors must vacate the park by 10:00pm.

Guests and their visitors may not engage in any illegal activity at any time whilst at the property.

You and your guests should comply with the 8km/hour speed limit, parking and other traffic regulations on our parks. All vehicles are brought onto the holiday park at their owner’s risk and Summerstar Tourist Parks do not accept responsibility for loss or damage to these except where it is caused by our negligence or fault.

Sundry Hire

Cots & High Chairs

Cots & Highchairs are available to accommodation guests at no extra cost, please advise us at time of booking if you require them.

Fold Away Beds

Fold out beds can be hired for a cost of $15 per night.  Fold out beds include linen, pillows and towels.