Booking Policy

Online Bookings

Full payment for your stay is required at the time of booking.

Booking Deposits

A payment of not less than one night’s accommodate is required as a deposit at the time of booking.  This will be subtracted from your final tariff upon settlement.

A credit card number will be taken with every booking.  The Credit Card will not be used without your authorization.

Peak Season

Peak season includes Christmas period, Easter periods, school holidays and long weekends.

Balance due for one week’s accommodation shall be paid not less than 60 days before your holiday start date. If payment is not made by this date, then we will assume that your holiday has been cancelled.  We may re-sell the holiday to another customer.

Mid & Low Season

Low season is any time outside of Peak Mid Season.

10% of the balance due shall be paid not less than 30 days before your holiday start date. If payment is not made by this date, then we will assume that your holiday has been cancelled.  We may re-sell the holiday to another customer.

Cancellations

Compassionate Cancellation

It is at the sole discretion of the Managers of the Summerstar Tourist Park to provide a cancellation and refund of deposit outside of below terms on compassionate grounds.  A $15 administration/booking fee will be taken from your deposit and the remainder returned to your credit card.

We do not offer cash refunds.

Cancellation & Refunds

Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.

If you cancel your holiday within 30 days of your booking date, no refund will be given by Summerstar Tourist Parks.

We do not offer cash refunds.

Cancellation or changes by us

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

  1.  Accept the changes offered by us
  2. Receive a full refund
  3. Accept an alternative holiday with us at the same price.

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.